Privacy & Terms

Last updated: October 31, 2026

Plain language. If anything is unclear, email hello@chinalabelcheck.com.

Privacy

• What the forms collect. Contact details (name, business email, company or brand) and product information (category, product page link, import route, who prepares your label, the service you are interested in, and your message).
• How we use it. Only to respond to you and to deliver your review.
• Label files. Files you send by email are used only to prepare your review, with access limited to those involved in the work. We delete them on request.
• Alerts list. If you sign up for new-rule alerts, your email is used only for rule-change emails. You can unsubscribe anytime.
• No sale of data. We do not sell personal data.
• Requests. To see, correct or delete what we hold about you, email hello@chinalabelcheck.com.

Terms

• What the service is. A document pre-review of Chinese food-label content against the published standards. It is not legal advice and not a certification.
• Responsibility. The overseas exporter and manufacturer, as well as the importer, have responsibilities under applicable Chinese food safety laws. Our review does not replace those responsibilities. We cannot guarantee customs clearance or regulatory approval.
• Delivery times. Delivery times run from receipt of complete materials and, for paid services, payment.
• Clarification round. One clarification round means one consolidated written reply to your questions about a delivered report.
• Refunds. If we miss the agreed delivery time for a paid service, you may choose a full refund of that service's fee instead of delivery.
• Fees. Fees are in USD, paid via PayPal in full before work starts.
• Diagnostic credit. The $99 Diagnostic fee is credited in full toward the $299 Full Label Package for the same SKU.